Excelsior Hotel Ernst am Dom

A simply stunning hotel with great facilities and welcoming staff. The woman who checked us in and out was just so helpful and lovely and the room was excellent. The best hotel we stayed in during our trip

Nothing

Xbeautiful hotel that is always attractive and is an extremely nice place to arrive at after a hard day's work. The room was nice but looked on to the internal square where there was a large air conditioning machine that really was noisy and did not help when trying to get to sleep. Otherwise, the room was very comfortable and attractive.

The quality of the breakfast was not up to the standard that one would expect from this quality of hotel.

The staff in the lobby were very helpful.

We were first given a hotel on the first floor, on the courtyard. It would have been difficult to stay in this closed-in space for three days--quite depressing. We were grateful that the staff gave us a lovely alternative outside room on the fifth floor. Upon our return home, we found out that relatives in Cologne we had hoped to see were told by the hotel operator that they had no one registered in either my name, or my husbands. They called several times over three days, and we never did connect with them, as we didn't know they were trying to reach us. This seems unacceptable in a 5 Star hotel.

美丽的酒店，车站附近的大小和舒适的客房，我们的工作人员的友好和专业。

面积小，如果你想吃点东西运行和无法使用大型休息室的酒吧不断征用酒吧的狭隘和不适，如果你想吃点东西，得不到大征用鸡尾酒休息室业务，而在时间，你可以享受。

精湛的员工队伍，高品质的住宿。

优秀的免费服务，每日多次互访的工作人员，其中清理和安排夜。精细，它是整个小酒吧的含量分别为（有更多的啤酒，可乐，水，橙汁，苹果汁，等等-精神状态还）

我的大房间是远了一点（655房间） - 我不得不去很远的第五层，然后去了一个台阶额外航班。累赘。

与图像查看我们通过前台简报室友好的接待很明显，我有一些经验，与世界各地的酒店住宿。工作人员是非常有益和真诚友好的辐射aus.Ihre食物我无法判断，因为我们有外国的义务。

不是真的，除非你知道的情况也与缺点问候到达和离开。这是可能的，而且是由波特和他的工作人员资格