Thistle London Heathrow Terminal 5

Allereerst is er altijd ongeveer 30 minuten wachten voor de checkin op nite. Dan is de volgende ochtend zij niet geef me een activeringsvraag zoals ze beloofd. Later op mijn taxichauffeur kwam en wachtte op me voor 15 min maar niemand riep mijn kamer. Op 7am, iemand opende mijn deur met een sleutel-kaart en ik klaagde toen ik gecontroleerd, maar de medewerker simpelweg antwoordde: "Oh, moet het een van onze medewerkers" - wat is uw personeel probeert te doen openen van mijn deur om 7u ? Niet te vergeten de ruwe wc-papier.

We moesten naar het hotel de enige beschikbare kamer verlaten had zwarte schimmel in de badkamer en slaapkamer. Het hotel zei dat we zouden niet in rekening worden gebracht maar er is de heffing op onze creditcard die moet komen uit te schakelen. Ik zou niet aanraden het hotel was het niet schoon.

Het was schoon, goedkoop naar Londen, maar ver van de stad op het openbaar vervoer. Maar we hadden ook luidruchtige gasten boven ons tot na middernacht, en het duurde een tijdje voor het personeel om ze te vinden en naar beneden zodat we rustig konden slapen.

Dit is het slechtste hotel waar ik ooit verbleef inch zou ik zeker niet dit hotel aan iedereen aanbevelen. Het personeel moet worden bijgeschoold over hoe te communiceren met gasten en met medewerkers die Engels spreken zou een begin. Het hotel is definaely behoefte aan renovatie.

Gunstig dicht bij de luchthaven en aardig en behulpzaam personeel.

Badkamer was niet schoon. Room service was erg slecht moet worden gekeken. Personeel bij de receptie zeer behulpzaam, maar ze moeten meer steun krijgen.

Gangen zijn te lang, moet u uw havey laggages voeren gaan door de hele weg, het was nacht merrie ...

My experience with the personnel at the Thistle London Heathrow has been no less than appalling. I can affirm and assure you of my decision that I shall neither make a reservation to stay at the Thistle ever nor will I ever recommend the Thistle to anyone of my colleagues and friends who often travel to London for business. I shall elaborate on my experience in order that you may understand my position. I had arrived in London on 25 June 2009 and I intended to stay only a day at the Thistle,while waiting for a friend who was scheduled to arrive in London on 26 June 2009. We had already booked a flat for us in central London after the 25 June. Unfortunately I had made a genuine mistake in my booking form. My mistake was that I had booked a room on 24 June 2009 to check out 25 June 200, when I has actually needed a room on 25 June 2009 and to check out on 26 June 2009. A genuine mistake which I admitted. Nevertheless the personnel at the hotel was extremely rude. I do apologise that since I did not manage to catch his name, I shall provide you with a description instead. He is not a very tall person, bald and he uses spectacles. As I approached the desk, his first comment was, "yes, what is it?" I am doing a doctorate in Law and I have never worked in public service sectors but I am very sure that is not how a customer is to be greeted. Perhaps the person can improve on his manners. I found myself in this dilemma and instead of offering to help, that same person was focused on pointing out that the mistake in booking was my fault, that no refunds will be made by the hotel and he with crude manners tried to brush my predicament aside to entertain other guests. He was extremely hostile and, unhelpful despite the fact I tried to explain I had quite a predicament since I needed a room for one night. He simply brushed me off and said he had no rooms and no refund will be made. This person showed no empathy to a lady who had just got off a 22 hour flight and his treatment of guests has engraved in my mind that perhaps the Thistle is not a place I would like to stay at anyway. Unable to secure a room, I had spend an entire night at London Heathrow airport. A most uncomfortable first day in London and a most unfortunate encounter with a person who I hope never to meet again. I'd warn everyone to check the dates they had booked since anyone can make this genuine mistake. But I'd warn everyone about the lack of service and manners they will encounter at the Thistle. The staff was extremely unhelpful. These are facts based on my experience. In conclusion, I shall never make a booking at the Thistle again and I shall definitely inform my friends and colleagues of the rude and aggressive attitude of the personnel at the Thistle.