Mercure London Heathrow Hotel

Ele foi muito próximo ao aeroporto, serviço de autocarro foi muito bom e pontual como tinha um vôo no início da manhã.

Família polidez. amizade, meio ambiente, um excelente serviço, tranquilidade, comida na possibilidade de quarto, serviço excelente. Atendimento ao cliente com um sorriso.

Para abolir a cobrança do serviço de quarto comprimido cobrado 4 euros!.

Tudo estava ok.

Não é.

Hotel relaxado Boa. Bom valor para o dinheiro.

Além de um lugar para ficar, não há muito a fazer fora do hotel.

Bom valor para o dinheiro. Conexão eficiente para o aeroporto.

Quartos um pouco cansado. Falta de conexão Wi-Fi gratuito. Seleção mais ampla de alimentos no menu à noite.

Sem elevadores - longa e tortuosa corredores apertados e mala muito pesada. Muito tempo no ônibus do aeroporto - levou mais de meia hora foi nojento .. banheiro - sem água quente para o chuveiro dia seguinte .. quarto tinha um odor .. e era muito pequeno e overpriced para o que era ..

Equipe parecia esmagada por mais de dois ou três clientes na recepção. Demorou quase 30 minutos para chegar à frente da linha de check-in. Eles pareciam estar usando métodos de verificação datado. No geral, eu wouldn `t ficar lá novamente.

To be honest I didn't think it was a very pleasant experience at all and I doubt I'll be back unless I can't find anywhere else to stay. The carpark is an absolute disgrace and the cobbles nearly wrecked my car let alone my shoes and it was impossible to walk to my car if I was wearing any sort of a heel. How can you call this a car park? The restaurant staff weren't particularly helpful and friendly. The menu choices were a disgrace. I ordered a vegetarian caesar salad which is exactly what was advertised on the menu and it arrived with anchovies. What kind of a vegetarian eats anchovies??? What kind of a chef thinks a vegetarian meal should include anchovies??? It was disgusting and I complained to the restaurant manager that evening but he just shrugged. I was so tired after my journey I decided he wasn't worth any more of my time and went to bed. The breakfast menu was inadaquate for a vegetarian and I was forced to either eat elsewhere; which wasn't an option as the hotel location is near Heathrow but nowhere near any decent restaurants so was reduced to paying to eat a bowl of fruit and warm yogurt. The coffee, which was held in flasks, again, what happened to fresh coffee??? - was also cold and when I politely asked the waitress if I could have warm coffee she looked and me and walked away. Was she ignorant or perhaps she didn't understand me? I'm not sure but I never did get hot, fresh coffee. While I found the bed comfortable enough it was far too short for my 6'2" husband who didn't sleep for the entire three nights due to this. The bathroom was more like a cubby hole and the towels (One bath towel for two adults...come on, I know Europe is in recession but can't you run to a towel each???), well the towels were so hard I didn't know if I was supposed to dry myself or give myself a bikini wax with them. I can tell you that in my capacity as a journalist and former travel writer I have travelled and stayed in a wide variety of hotels and The Comfort Hotel does not live up to its name...it is UNCOMFORTABLE!!! Had I not been there for three days due to a family emergency where I had more important things on my mind, I would have quickly made it my business to check out and move on. I had paid for this hotel in advance and I will not make that mistake again.