Overall Rating Clayton Hotel Burlington Road Based on 31 Guest Reviews
8
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Raffaella Rimini, Italy Young couple |
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Rating
We appreciated the Hotel because it was close to the city centre. When we arrived and got in the room we noticed that the wc was broken. So we asked to change room. Then the hotel charged as deposit on my credit card an amount 3 times over than the stay price (I had already payed the stay in advance). When I asked they told me that those were the standard procedures, because we could have taken some extras. I didn't agree with these and asked for a supervisor. They didn't want me to talk to the supervisor. The last day I could talk with the manager directly and he was really kind.
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