University Arms, Autograph Collection

Godt hotel, fremragende beliggenhed, meget god morgenmad og venlig atmosfære. Det er en gammel bygning, men det har også sin egen charme. Et must, hvis du besøger cambridge

The hotel is very close to the city centre and there are several nice restaurants along the road (from bugdet to more stylish options). It is also very close to the bus station. We were there in August while on holiday with our 4 year old daughter. There were some positive points about the hotel but also various unpleasant sides to it so I don't think we will be going back there again. GOOD THINGS: Lots of tea and coffe bags (also decaf) and assorted bisquits available so even if you are booking the room only without the breakfast you are well stocked any way. The bed linen was excellent quality (nice soft 100% cotton and feather pillow/duvet). Big room though offered as a standard room and the presence of the extra bed left enough space to enjoy the room. Friendly and helpful staff. BAD THINGS: The bathroom was very very disappointing: the mixing tap in the sink did not mix at all and water was at the same time scorching hot and freezing cold. The sink was leaking and we had to call maintenance twice. The water in the bath was not even warm and the curtain was mounted to fall in the middle of the bath tub rather than along its side, so you always had it sticking to you while showering (very unpleasant!!). The bed was rather unconfortable because far too soft: there were two mattresses one on top of the other and the side close to the door was uneaven/slanting because being more used. The room (third floor) was very hot despite the air conditioning because the window could barely be opened (a 15cm slit is not enough to air the room in summer). VERY BAD THING: After we came back home we found out that, the day before we left, our credit card had been charged an extra 100 pounds. I phoned to ask for an explanation and someone from the reception very kindly explained that it might be because we paid our bill with a different credit card than the one entered as guaranty when we checked in and that the charge would be credited back to us in a few days. Apart that, if it was really so, there is no reason why the charge should be made the day before we actually left and paid our full bill, it would have been nice of them to tell us when we asked if it was any problem if we paid by a different credit card.

Vi er meget glade for. Vi bestilte morgenmad på værelset var imidlertid ikke godt, men det blev serveret i loungen var stor.