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Holiday Inn Express Arras, an IHG Hotel

 
3 Rue Du Docteur Brassart, Arras, 62000, FR
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Hotel overview
Holiday Inn Express Arras, an IHG Hotel

Overall Rating

Holiday Inn Express Arras, an IHG Hotel

Based on 27 Guest Reviews

7.9
Cleanliness
8
Location
8
Hotel Staff
9
Comfort
8
Price/Quality
8
  • Individual guest reviews for Holiday Inn Express Arras, an IHG Hotel

Reviewer Type
Purpose

















Cleanliness
9
Location
8
Hotel Staff
9
Comfort
8
Price/Quality
8

Rating

8.2
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Location

The room was very clean and well equiped.
The breakfast was OK only.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Rate

Locality, good breakfast and the fact that you had noticed we were celebrating birthdays and up graded our room, many thanks.
Cleanliness
6
Location
8
Hotel Staff
8
Comfort
6
Price/Quality
3

Rating

6.2
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Location

The town of Arras and location of hotel
Upon arrival I discovered that I needed to pay for parking which was not stated upon the booking of the hotel, the room I was given had the lock broken, it was also clearly visible that the door had been forced open with a screwdriver which alarmed both myself and my wife. We went out on Saturday for around 4 hours only to return and find that our room had still not been cleaned, as we wanted to relax when we had returned I stated that there would be no need to clean but the cleaner then knocked on the door about 5 times during the course of one hour!
Cleanliness
10
Location
9
Hotel Staff
10
Comfort
9
Price/Quality
8

Rating

9.2
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Location

Top class service from all staff.

Comfortable, clean rooms and friendly informed staff.
Cleanliness
10
Location
6
Hotel Staff
10
Comfort
10
Price/Quality
6

Rating

8.4
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Location

This was our second stay at the hotel and is strategicly placed for our journey through france. unfortunately, on this occassion, there was no food left and we had to leave the hotel, with two children, late at night, to find a place to have food. the hotel only offers microwaved snacks and had apparently run out of most things. having said that, overall the hotel is well placed, very clean and very comfortable. the breakfast is ample and the car parking excellent.

Location, comfort and car parking.
Food choices, the way it's prepared and, on this occassion, the lack of it.
Cleanliness
9
Location
6
Hotel Staff
8
Comfort
9
Price/Quality
9

Rating

8.2
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Other

The virtual map on your website indicates that the hotel is located in a completely different area of Arras. We drove around Arras for a couple of hours trying to find it on the day we arrived. We found where it was on the virtual map, but of course nothing was there. We stopped at 3 different gas stations, trying to find a map of Arras. At the third one, we finally found a map and a woman who knew where the hotel was. Please change your virtual map.

The room was very clean, and there were several good restaurants next to it. It was very convenient, once we found the hotel.
Cleanliness
9
Location
7
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

8.6
Main reason for choosing Holiday Inn Express Arras, an IHG Hotel: Rate

Very good hotel: quiet (at least in the rear room I was in).

Spacy room
Not about the hotel, but about Bookings.com: the location map on the website is incorrect. In the middle of the night it took me half an hour to find some ladies willing to show me the way to the actual location: one or two kilometeres distance. Must absolutely be corrected.
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