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Crowne Plaza London - Kingston, an IHG Hotel

 
Portsmouth Road Kingston TowerSurbitonKT6 5QQGB
Crowne Plaza London - Kingston, an IHG Hotel

Overall Rating

Crowne Plaza London - Kingston, an IHG Hotel

Based on 12 Guest Reviews

7.2
Cleanliness
8
Location
7
Hotel Staff
7
Comfort
6
Price/Quality
7
  • Individual guest reviews for Crowne Plaza London - Kingston, an IHG Hotel

Reviewer Type
Purpose

















Cleanliness
7
Location
10
Hotel Staff
10
Comfort
1
Price/Quality
7

Rating

7.2
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Rate

We spent almost two sleepless nights. The sound of the air conditioning/heating system inside the room and outside the room was deafening and although we turned off the system in our room the system outside the room droned on and on throughout the night. We would not recommend this hotel if a quiet night's sleep is wanted.
Cleanliness
9
Location
9
Hotel Staff
8
Comfort
9
Price/Quality
9

Rating

8.8
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Location

Been there a few times always very clean and well looked after. Would stay there again no problem.
Cleanliness
7
Location
4
Hotel Staff
7
Comfort
5
Price/Quality
5

Rating

5.5
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Other

Helpful and friendly staff especially at reception
My husband com[lained bed not comfortable
Cleanliness
7
Location
6
Hotel Staff
6
Comfort
7
Price/Quality
6

Rating

6.5
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Location

The Manager very helpful and profesional
The breakfast time is too short since some customer cannot get the breakfast due to breakfast close at 10.30am
Cleanliness
10
Location
8
Hotel Staff
10
Comfort
8
Price/Quality
9

Rating

9.0
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Location

Efficient friendly staff. Quiet room.
Cleanliness
8
Location
9
Hotel Staff
5
Comfort
3
Price/Quality
7

Rating

6.5
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Location

Nice location handy for shops ,good view facing river Thames
Wardobe far to small for 2 people . 1 desk chair torn . our room number was 320 .I would say yes to recommend but because of wardrobe space I must say no .
Cleanliness
10
Location
5
Hotel Staff
3
Comfort
8
Price/Quality
7

Rating

6.6
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Rate

Cleanliness
6
Location
7
Hotel Staff
10
Comfort
6
Price/Quality
5

Rating

6.8
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Rate

Friendly reception staff. Good location.
Yes. You have to ask for everything. No water, no toiletry items. Housekeeping staff remove things without asking. Linen is not changed daily. They said I have to ask. This is not good at such a good hotel where I stay a lot. Items are left in the hallway overnight.
Cleanliness
9
Location
10
Hotel Staff
3
Comfort
10
Price/Quality
6

Rating

7.6
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Location

I liked where the hotel is suitated. The hotel was beautiful, clean, freash.
I found the bedrooms very dark. I was so very annoyed with the way you served breakfast. Myself and my husband went to the counter and the dishes were empty, we stood for ten minutes waiting for replacement dishes. We then had to order our eggs which took fifteen min before we got them.I think you really need to improve on this service. A lot of people were very annoyed.
Cleanliness
10
Location
8
Hotel Staff
7
Comfort
10
Price/Quality
8

Rating

8.6
Main reason for choosing Crowne Plaza London - Kingston, an IHG Hotel: Location

The hotel suited our requirement for one night. Staff generally helpful but could have been more obliging at breakfast. We had been told breakfast was available until 10am and arrived at 9.25 to be told it finished at 9.30 and we would have to hurry. Still plenty of food and good choice but tea and coffee were stewed and undrinkable and there was no offer of a fresh pot!

Location convenient. High standard of cleanliness and amenities
Tea and coffee at breakfast and misinformation re timing
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