Mercure Lille Roubaix Grand Hotel

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!

The location is very central and the rooms are fine and cosy.

Very few people at the hotel speak any English at all. Usually, that's not a major problem. But when I checked out the problem became quite acute. I had paid for the room in advance on Eurobookings.com. Still, I was asked to pay when I left and required - in an extremely arrogant manner - to document my prepayment. But even faced with a confirmation document from Eurobookings.com saying that the amount HAD been charged and stating that the "Balance due" was 0.00, the reception person kept insisting that this meant that I had not paid anything yet. It became pretty nasty before the clerk realized that he was mistaken. Still, not explicit excuse.

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!

Das alte Gebäude wurde sehr schön zum Hotel umgebaut. Das Hotel war sehr hundefreundlich.

Zum Frühstück gab es für meinen Geschmack zu wenig Auswahl.

Mooie comfortabele kamers

Geen parkeerplaatsen, betaald parkeren vanaf 8 uur 's morgens ook in het weekend zeer karig ontbijt zonder ei/eiergerechten /omelets etc.

There is space.

Attention to the proper functioning of the 'two elevators.

I met one problem for editing my bill that I have to restart 2 times in my hotel room to finally get the parts for my expense report.