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Nutfield Priory Hotel And Spa

 
Nutfield Road NutfieldRedhillRH1 4ELGB
Nutfield Priory Hotel And Spa

Overall Rating

Nutfield Priory Hotel And Spa

Based on 14 Guest Reviews

8.4
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
8
  • Individual guest reviews for Nutfield Priory Hotel And Spa

Reviewer Type
Purpose

















Cleanliness
7
Location
7
Hotel Staff
7
Comfort
7
Price/Quality
3

Rating

6.3
Main reason for choosing Nutfield Priory Hotel And Spa: Location

I very much liked the fact that when I complained about something, the staff were receptive and responsive. The building is beautiful, my room ( second attempt) was very comfortable and of course the views out across Surrey countryside are wonderful. I thoroughly enjoyed breakfast. This hotel has potential to be something special but I would suggest that the General Manager needs to pay more attention to the details of customer care
I have three criticisms. 1/. The room allocated to me was at the back of the hotel overlooking the busy car park and dominated by the constant drumming of a large extraction fan ( presumably on top of the kitchen). I politely complained and was very quickly moved to another room by the delightfully helpful lady who took my call. Full marks for that but why put people in a sub standard room when charging standard rates? 2/. I tried to get a table for one for Sunday lunch at very short notice but none were available so I sat in the bar area and had a long lunch ( around two hours) whilst looking at six yes six, empty tables in the restaurant next to me. Not one of them had anyone sat at them for the whole time I was eating my lunch. Bewildering 3/. I ordered the 28 day aged steak which arrived over done and which i promptly sent back. The next attempt arrived a little over done but I was hungry so I decided to accept it. The beef was tough and chewy and of very poor quality, certainly not what a good restaurant should serve. I had the impression that the chef knew he was working with sub standard produce and was cooking the steak beyond my requested medium rare to try and save my jaw from working too hard ! When my waiter asked for my opinion, I politely complained, not about the kitchen but about whoever is the meat buyer because they clearly are buying on price not quality. Does your organisation have a central purchasing department with pricing targets to achieve? It certainly seems to be case.
Cleanliness
8
Location
8
Hotel Staff
8
Comfort
8
Price/Quality
7

Rating

7.8
Main reason for choosing Nutfield Priory Hotel And Spa: Facilities

Las instalaciones y el entorno.
La comida en la cafetería del Spa era deficiente; de poca calidad y nada atractivo a la vista ni al gusto. El personal se esforzó en mejorar la situación. Debería haber sido una comida sin tantas pretensiones y más honesta.
Cleanliness
9
Location
8
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

8.8
Main reason for choosing Nutfield Priory Hotel And Spa: Reputation

The serenity of the hotel - the dining room and the rooms - the meal was excellent quality and the staff were very efficient and at the same time friendly and smart
The only thing we had to mention to the staff was that one particular item of food was left off one of the starters but this was soon rectified
Cleanliness
9
Location
8
Hotel Staff
10
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing Nutfield Priory Hotel And Spa: Other

Champagne was served correctly and at the correct temperature!! Seriously, a week previous we were served Crystal Champagne at the Bath Priory Hotel at room temperature!!! Unforgivable. Your staff were very, very friendly. It is always a balance of over friendliness and intrusion with making guests feel very welcome and wanted whilst remaining professional at all times. Your staff seemed to have got the balance spot on.
Difficult to find one thing, frankly.
Cleanliness
9
Location
9
Hotel Staff
10
Comfort
9
Price/Quality
8

Rating

9.0
Main reason for choosing Nutfield Priory Hotel And Spa: Location

Found this hotel on the internet since it was located relatively close to Chartwell, Winston Churchill's home which we wanted to visit. Very near Gatwick Airport and convenient to Heathrow.

The breakfast was great and beautiful views in dining room if you sit by a window. Hotel reception staff and dining staff are very nice and helpful.
The portions of food were small for dinner and expensive. Poor lighting at the front desk.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Nutfield Priory Hotel And Spa: Other

Really enjoyed our stay and breakfast lovely.

Wedding
Cleanliness
10
Location
9
Hotel Staff
8
Comfort
10
Price/Quality
8

Rating

9.0
Main reason for choosing Nutfield Priory Hotel And Spa: Location

On the whole - our stay was excellent! we stayed at Nutfield on our wedding night. Incredible rooms (Byron suite) and service was brilliant, nothing was too much trouble. Only problem was that we left some luggage at reception for our best man to pick up later, and when he came, they only gave him half of it! We chased it up and were told they didn't have it. A call through to the manager sorted it out and the bags were found and delivered by courier. We'll be going back for sure. Absolute luxury!

Cleanliness
9
Location
9
Hotel Staff
10
Comfort
9
Price/Quality
9

Rating

9.2
Main reason for choosing Nutfield Priory Hotel And Spa: Location

Cleanliness
8
Location
9
Hotel Staff
7
Comfort
9
Price/Quality
7

Rating

8.0
Main reason for choosing Nutfield Priory Hotel And Spa: Rate

Reception at the door was great but no-one explained about the pre-authorising to £200 . I just thought my card was being checked like it usually is in Hotels (had later problemn in restaurant because it looked like 2 large payments) Rooms breathtakingly beautiful, wine not really neccessary would have preferred a variety of soft drinks. Cake with the tea and coffee in the afternoon was over priced and quite dry. The staff were friendly and very helpful but didn't always understand the requests. Slot in corner in breakfast room very dark. Would suggest adding corner lighting. Not quite able to read menu it was so dark. Check out slow.

Loved the note re "make yourself at home" and "I like milk in my tea .. if you do too...." it did have a relaxed atmosphere. Loved the leisure facilities but hairdryers didn't work well.
Cleanliness
8
Location
9
Hotel Staff
8
Comfort
8
Price/Quality
7

Rating

8.0
Main reason for choosing Nutfield Priory Hotel And Spa: Rate

I use this hotel whilst on business in the Reigate area. Before booking, I read all the reviews and wasn't sure what to expect. However, my experience of the hotel has been excellent. The setting is gorgous, the bedrooms and bathrooms are lovely, the staff are friendly and the food is delicious.

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