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Grand Hotel National

 
Haldenstrasse 4Lucerne6006CH
Grand Hotel National

Overall Rating

Grand Hotel National

Based on 8 Guest Reviews

8.3
Cleanliness
9
Location
9
Hotel Staff
8
Comfort
9
Price/Quality
7
  • Individual guest reviews for Grand Hotel National

Reviewer Type
Purpose

















Cleanliness
10
Location
7
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

9.5
Main reason for choosing Grand Hotel National: Reputation

Very pretty, large, lavishly decorated. Quiet. Large rooms with comfortable beds and linens. Big fluffy towels. Large bathroom. Staff very pleasant, friendly, and accommodating. Reception host even made us reservations at yodeling show at nearby restaurant getting us a great table. This was very appreciative since we only speak English. She also printed us train time schedules.
Cleanliness
10
Location
10
Hotel Staff
8
Comfort
10
Price/Quality
6

Rating

8.2
Main reason for choosing Grand Hotel National: Location

View from the balony.
Price of 35 per person was overpriced for the breakfast was not worth it. Not sure if we missed something that maybe should have been offered to us. Wished we had reviewed the selection before eating. Also, when checking in we asked if our room had a balcony. The receptionist said he would check to see if there would be an upgrade available to a deluxe room or a junior suite. An upgrade was available for 180 per night. We decided to keep our original room. When we arrived to the room, it did have a nice balcony so glad we did not upgrade to a room we did not really need.
Cleanliness
7
Location
9
Hotel Staff
3
Comfort
7
Price/Quality
1

Rating

4.8
Main reason for choosing Grand Hotel National: Location

Restaurant dinner overlooking water had excellent service.
A service was requested from reception. They said they would send someone. After 2 requests still nobody turned up. Breakfast order was not collected overnight. Rang room service who said they'd send someone to collect it. Again no one arrived so forced to have breakfast in restaurant due to time constraints. On arriving in empty restaurant could not find anyone to take our order for 5 minutes then when meal arrived eggs were grossly undercooked and yolks broken across plate. Very poor overall for such an expensive and supposedly high quality hotel. Very disappointed.
This review was originally written in German and translated by To view the original text click here
Cleanliness
10
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.5
Main reason for choosing Grand Hotel National: Location

Very nice hotel. Best location and facilities. Wonderful view over the lake. An absolute address to recommend!
Cleanliness
10
Location
10
Hotel Staff
7
Comfort
10
Price/Quality
7

Rating

7.5
Main reason for choosing Grand Hotel National: Location

The location and the room space
No facilities no fitness club no free parking
This review was originally written in Russian and translated by To view the original text click here
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
8

Rating

9.6
Main reason for choosing Grand Hotel National: Location

I liked everything! A wonderful room overlooking the lake. Comfortable bed and bathroom. quiet and cozy hotel. There have been surprised by the natural vision prepared mat and bowls of food for our dog.
Breakfast rather weak for the stated value. But in general, is quite enough.
Cleanliness
10
Location
8
Hotel Staff
10
Comfort
9
Price/Quality
8

Rating

9.0
Main reason for choosing Grand Hotel National: Other

The only problem was that my daughters room had a lot of noise from the street. Perhaps you should change the windows. The bar is fantastic.

Cleanliness
8
Location
8
Hotel Staff
8
Comfort
8
Price/Quality
8

Rating

8.0
Main reason for choosing Grand Hotel National: Reputation

The staff was excellent, very friendly.

The room was very luxurous. We had a nice weekend break!
The breakfast buffet was quite empty early morning. It took quite a while to refill the plates.

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