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The Cumberland, London

 
1 Great Cumberland PlaceLondonW1H 7DLGB
The Cumberland, London

Overall Rating

The Cumberland, London

Based on 36 Guest Reviews

7.4
Cleanliness
8
Location
9
Hotel Staff
7
Comfort
7
Price/Quality
6
  • Individual guest reviews for The Cumberland, London

Reviewer Type
Purpose

















Cleanliness
7
Location
7
Hotel Staff
7
Comfort
7
Price/Quality
7

Rating

7.0
Main reason for choosing The Cumberland, London: Rate

Cleanliness
9
Location
10
Hotel Staff
6
Comfort
3
Price/Quality
6

Rating

6.8
Main reason for choosing The Cumberland, London: Location

Very unpersonal, the room was very small, and the bathroom too small. Internet not working, technician not coming,very noicy room

Location
Long line waiting for check-in
Cleanliness
7
Location
8
Hotel Staff
7
Comfort
8
Price/Quality
5

Rating

7.0
Main reason for choosing The Cumberland, London: Location

I was satisfied and, more or less, I got what I expected. However, when I compare the cost, value for money, with similar hotels in Italy I note the high cost of breakfast, particularly as it is almost always included in the room rate. The cost of food in general was higher but this is, I think, a permanent characteristic of London.

The lightness and calm of the foyer and of the rooms. They were not heavy and oppressive.
Cleanliness
10
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.2
Main reason for choosing The Cumberland, London: Location

I can't ask for more.

The atmosphere, you are welcome
This review was originally written in Spanish and translated by To view the original text click here
Cleanliness
9
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
7

Rating

8.8
Main reason for choosing The Cumberland, London: Rate

I liked it. com very confortavel hotel and excellent location. very nice staff

I liked everything
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing The Cumberland, London: Rate

Excellent location, beautiful hotel,very classy. staff very friendly and helpful rooms lovely. could find no fault at all. will stay there again on my next trip to london.

Location, cleaniness friendly staff
No
Cleanliness
8
Location
10
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing The Cumberland, London: Location

I found the Cumberland very comfortable staff very helpful and friendly location very central especially for Oxford Street would stay again

The comfort friendly atmosphere and the location
Cleanliness
8
Location
10
Hotel Staff
8
Comfort
8
Price/Quality
7

Rating

8.2
Main reason for choosing The Cumberland, London: Location

Clean modern hotel,central position for shopping, theatre's and sightseeing.

Comfortable hotel gooc location
The sock that someone had put in the kettle, not something you would expect to find,but not the hotels fault.
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
8

Rating

9.6
Main reason for choosing The Cumberland, London: Other

Excellent in all respects except that on arrival we were told that our booking, made in June for a De Luxe Double, was not available. The alternatives were a single for two sharing or a junior suite at an extra 1,500 sterling. We were both tired from travelling from our home in Spain,(my husband was due to celebrate his 69th birthday at the hotel on Monday, October 13th, for which a booking had been made in Rhodes Brasserie on our behalf by Lynda Kameche, and we had no alternative but to take the junior suite, bargained down to an extra 850 sterling for the week's stay, now costing 2,229.81 against the expected 1,354.81 as booked in June. My husband was told by the pleasant young woman on Guest Relations on checking out that we might expect a free upgrade on a future visit as compensation which, given the otherwise excellence and location of the hotel, we might well take up next year. However, given the current financial climate, to be greeted with such an addition to the bill on arrival would be daunting for many people and hardly a good PR move.

Other than the checking in experience described above, all services were excellent.
A fright at reception....I could only recommend the hotel with reservations (forgive the pun).
Cleanliness
8
Location
9
Hotel Staff
8
Comfort
8
Price/Quality
8

Rating

8.2
Main reason for choosing The Cumberland, London: Location

The location of the hotel is very good for a tourist. It is located at the beginning of Oxford Street, very close to Hyde Park. It has a competitive room rate.

Walk on Oxford street and look around.
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