Citadines Apart'hotel Holborn-Covent Garden London

 
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Citadines Apart'hotel Holborn-Covent Garden London

Overall Rating

Citadines Apart'hotel Holborn-Covent Garden London

Based on 15 Guest Reviews

7.9
Cleanliness
8
Location
9
Hotel Staff
8
Comfort
8
Price/Quality
7
  • Individual guest reviews for Citadines Apart'hotel Holborn-Covent Garden London

Reviewer Type
Purpose

















Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
9

Rating

9.0
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Facilities

The self contained apartment
Cleanliness
8
Location
10
Hotel Staff
8
Comfort
8
Price/Quality
8

Rating

8.7
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Location

I like the fact that there was free wifi. I also like the free avaialbility of daily papers in the lounge.
The only thing I did not like was that there was no sports channel on the TV. I therefore could not watch any of the premier league matches.
This review was originally written in French and translated by To view the original text click here
Cleanliness
8
Location
10
Hotel Staff
10
Comfort
5
Price/Quality
8

Rating

7.5
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Rate

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Facilities

Perfect venue for my work. Love the refurb of the hotel which I have stayed in a number of times over the years.
An opportunity the improve not a complaint but important perhaps for us women! There was no active electric socket near enough to the mirror to allow us to see in the mirror when drying my hair! (not in either room of my 2 stays) A common problem in hotels which always makes me think they were designed by men (apologies for lighthearted sexism)!
This review was originally written in Italian and translated by To view the original text click here
Cleanliness
8
Location
8
Hotel Staff
8
Comfort
8
Price/Quality
8

Rating

8.0
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Facilities

Cleanliness, comfort and location.
Cleanliness
10
Location
10
Hotel Staff
1
Comfort
4
Price/Quality
1

Rating

5.0
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Rate

Room was clean.
Room keys didn't work on arrival. Staff said it was due to renovation. No heating in hotel room, wasn't working in October!, I insisted they transferred me to another room with heating, heating didn't work there either. I insisted on being given a portable heater. Aircon kept coming on and making a noise. I needed heat not cold air. Staff didn't no how to use it and switch it off so turned it off at the mains. Cupboards didn't have all items in booklet. Had to call for cups. 1st member of staff when I checked in had no idea how to get my internet connection working. Internet connection stopped working on my 1st day. Had to call for a member of staff who had to replace a broken cable. Internet in hotel stopped working on 3rd day of my stay and still wasn't working on the 5th day. I chose this hotel for its internet facility in any room but had to pay a member of my staff to handle my work as I was unable to do it!. Dtaff put a notice up in the hotel telling everyone the clocks would change at the weekend. They refused to listen to me when I told them they had the WRONG weekend. They subsequently checked online but didn;t have the good grace to apologise. I finally got to speak to the hotel manager who reluctantly gave me a refund for 1 night due to all the above. When I tried to checkout, the same girl who had handled the refund told me I owed for 1 night's stay and I had to wait and explain to her how many nights I had been there, watch ehr do her calculations again then agree that I was right. The whole experience was abysmal and specially as I was paying approx £195 per night.
Cleanliness
9
Location
9
Hotel Staff
9
Comfort
9
Price/Quality
7

Rating

8.3
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Other

All staff were extremely helpful and friendly, helped us with information on the area ie late night shopping and also quickly repaired a leaky shower
Cleanliness
7
Location
10
Hotel Staff
8
Comfort
6
Price/Quality
6

Rating

7.4
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Location

Location, friendly staff. Bright studio room and pleasant entrance hall and stairs.
Washbasin couldn't be used as plunger broken. Could not be fixed that evening. Bed/sofa was uncomfortable, mattress soggy. Upholstery could do with a freshen up. Needs extra blankets in wardrobe as I was very cold. Hotplate not too efficient and items on top shelf only reachable by standing on chair. Disappointing as usually very satisfied with Citadines.
Cleanliness
10
Location
9
Hotel Staff
10
Comfort
8
Price/Quality
8

Rating

9.0
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Location

Could have done with an extra pillow,
Cleanliness
10
Location
10
Hotel Staff
10
Comfort
10
Price/Quality
10

Rating

10
Main reason for choosing Citadines Apart'hotel Holborn-Covent Garden London: Location

Everything was just perfect for an overnight stay with 2 14 year olds in tow aswell! I have already recommended the hotel to friends who need accomodation for theatre & shopping shortly.

We were able to check in 2 hours earlier than expected (we tried on the off chance not really expecting to and were plesantly suprised). Staff very friendly
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