Chessington Safari Hotel

Very friendly and comfortable

Ideal hotel for children. staff were good.

The location of the dining area due the closeness to doors to the outside allowing cold air in every time they opened. The staff tried to get a fire to light but had no luck. Most of the residents were having their meals sat in their heavy coats or hoodies. We may have been unlucky in being there during a cold spell of weather.

View from room 303 was great.

The tv didn't work and was not fixed for the duration of our stat:indeed the staff in the morning were completely unaware of the fact. My partner had informed the manager at 19.00 on 7 June. We phoned reception thinking it might be the batteries and a boy came to the room but they were fine. He assured me the night team would be up to the room soon - they never arrived. Our room was next to the stairwell and early morning use of this allowed us to hear a loud bang every time the door was shut and it seemed if the corridor door was open at the same time, it would make our door shudder. And there weren't complimentary biscuits provided with the beverages.

The location was good for us and we were impressed by the helpfulness of the staff. Decoration and general facilities were also good.

We were not so happy with the bed as the sheets seemed rather small and the bed sagged in the middle. Also we felt the restaurant menu was limited and rather expensive.