Hotel Ercilla de Bilbao, Autograph Collection

Very unhappy about the fact that we had paid for the room and told us that it was not paid! He had returned by mail the invoice to be paid back in a second time!

I booked for the night of 30 to 31 December and charged me the credit card € 54, with the price of the room, on that date, 39 €, such as AI is announced from the same website chain of hotels. If you require more information or to send them information and supporting, let me know. Yours faithfully, waiting to be returned to me the difference in my credit card

The hotel, friendly staff, who knew English receptionists (I was on business, with an English author), we could do interviews in the hall without problems ... Hake I served in the room service was perfect

I could not turn on the TV, the price of high-speed connection was exageradísimo, I had to turn off the heating because night was a sauna because the thermostat was not working or nobody told me how to operate ... my guest had to sleep with the window open ...

The central location, the complex entrance, the garage staff and the easy entry into the garage.

The reception staff were uninterested and unfriendly and reluctant addressed. Helpfulness 0th The room had a nice view and always a warm bath. The room was freezing cold at night from 23 clock, even two blankets were not warm. After all, the night temperature at + / - = ° C. The arrangement of beds and bad writing. Who would sit at the table had to slide sideways on the chair. The partner had to crawl across the bed to go to the window. The minibar was to inspect only at the knees. The waiters and head waiter in the breakfast room were nice, fast and friendly. The young head waitress looked at you know, that she had nothing to desire. The breakfast buffet could have been costly for this hotel.

Operation in the breakfast room was excellent, the maids were very friendly.

There is an elevator at the entrance to the lobby but we need to use the stairs, they have no railing, my parents are already over 80 years (and disabled) had a problem with that. There was no breakfast on Christmas Day and it was not announced. We had to go to the cafeteria for breakfast and there were many steps involved. Not suitable for disabled people. The receptionist was rather glum

Ideal situation in the city with a good qhalite money