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Hotel AMANO Rooms & Apartments

 
Auguststrasse 43Berlin10119DE
Hotel AMANO Rooms & Apartments

Overall Rating

Hotel AMANO Rooms & Apartments

Based on 7 Guest Reviews

8.5
Cleanliness
9
Location
9
Hotel Staff
7
Comfort
9
Price/Quality
9
  • Individual guest reviews for Hotel AMANO Rooms & Apartments

Reviewer Type
Purpose

















Cleanliness
10
Location
10
Hotel Staff
6
Comfort
10
Price/Quality
9

Rating

9.0
Main reason for choosing Hotel AMANO Rooms & Apartments: Location

So disgusting with the indoor smoking in the bar!
Cleanliness
9
Location
8
Hotel Staff
7
Comfort
9
Price/Quality
9

Rating

8.3
Main reason for choosing Hotel AMANO Rooms & Apartments: Rate

Great room that was in fact an apartment
Cleanliness
10
Location
9
Hotel Staff
3
Comfort
9
Price/Quality
10

Rating

8.3
Main reason for choosing Hotel AMANO Rooms & Apartments: Rate

We liked the modern, clean look of both the lobby and it's rooms. It was priced very well - value for dollar spent. The breakfast buffet was excellent.
Although I was very happy during my stay here- and looking forward to sharing my experience with friends that are frequent travelers- I left upset at the service I received during check out. The gentlemen processing my check out insisted I needed to pay in spite of the vouchers I had provided at checkin-. After much arguing back and forth, his colleague (a female) got involved and agreed that I had indeed paid for the first 2 nights- but still needed to pay for the 3rd night- as I had booked the nights separately. This surprised me- because I was convinced that my Credit card had been debited for all 3 nights (I was wrong)- but because of what I had just gone through settling the first 2 nights I was insistent and wanted to make sure. And this is what made me unhappy: the young lady became rude and abrupt- she sighed heavily, rolled her eyes and raised her voice clearly demonstrating impatience. Now- I have been a customer service manager for Lufthansa for 20 years and now for Emerson for 3- so, I have a good understanding of what kind of stress your employees have to endure and what expectations you have of them. Because of this- I was not dis-respectful or rude- just insistent on wanting to make sure I was not being charged twice. Her attitude was innapropriate- and, in the Global environment in which we live, where customers are getting accostumed to being appreciated in most parts of the world- this left a bad taste in my mouth. Sorry for your business- because the rest of our stay at the AMano rated really high. Maybe a lttle extra coaching for the young lady might ensure your customers always leave happy.
Cleanliness
10
Location
8
Hotel Staff
8
Comfort
8
Price/Quality
9

Rating

8.6
Main reason for choosing Hotel AMANO Rooms & Apartments: Location

We like very much the atmospher and the treatment from some of the staff.
The maintenence staff are not available always and if there is a problem you have to wait till the next day.
Cleanliness
10
Location
9
Hotel Staff
7
Comfort
10
Price/Quality
9

Rating

9.0
Main reason for choosing Hotel AMANO Rooms & Apartments: Location

Quiet. Beds, pillows very comfortable. Good breakfast.
The shower and wash basin was in bedroom, therefore little privacy.
This review was originally written in Finnish and translated by To view the original text click here
Cleanliness
8
Location
8
Hotel Staff
10
Comfort
8
Price/Quality
10

Rating

8.8
Main reason for choosing Hotel AMANO Rooms & Apartments: Location

Friendly staff, good location. Nice room which exceeded expectations.
This review was originally written in Italian and translated by To view the original text click here
Cleanliness
8
Location
8
Hotel Staff
8
Comfort
7
Price/Quality
8

Rating

7.8
Main reason for choosing Hotel AMANO Rooms & Apartments: Location

It 'been a pleasant stay. We hope to return. PS: some support for objects, plus a stool, could improve the functionality of the room. Good work

Your Search

Destination:
Berlin
Rooms:
1 Room, 2 Adults
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