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The Cumberland

 
Great Cumberland PlaceLondonW1H 7DLGB
The Cumberland

Property Location
With a stay at The Cumberland, you'll be centrally located in London, steps from Oxford Street and within a 5-minute drive of Marble Arch. This 4.5-star hotel is 0.1 mi (0.1 km) from Park Lane and 0.2 mi (0.4 km) from Baker Street.

Rooms
Make yourself at home in one of the 1019 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected,...

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Hotel Rooms : 1019

Hotel Chain : GLH Hotels

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Rooms   Adults Children
Room 1
Mature couple

Main reason for choosing The Cumberland: Location

Very unpersonal, the room was very small, and the bathroom too small. Internet not working, technician not coming,very noicy room

Location
Long line waiting for check-in

Rating

6.8
With friends

Main reason for choosing The Cumberland: Location

I was satisfied and, more or less, I got what I expected. However, when I compare the cost, value for money, with similar hotels in Italy I note the high cost of breakfast, particularly as it is almost always included in the room rate. The cost of food in general was higher but this is, I think, a permanent characteristic of London.

The lightness and calm of the foyer and of the rooms. They were not heavy and oppressive.

Rating

7.0
Mature couple

Main reason for choosing The Cumberland: Location

I can't ask for more.

The atmosphere, you are welcome

Rating

9.2
Family with young children

Main reason for choosing The Cumberland: Rate

Excellent location, beautiful hotel,very classy. staff very friendly and helpful rooms lovely. could find no fault at all. will stay there again on my next trip to london.

Location, cleaniness friendly staff
No

Rating

10
With friends

Main reason for choosing The Cumberland: Location

I found the Cumberland very comfortable staff very helpful and friendly location very central especially for Oxford Street would stay again

The comfort friendly atmosphere and the location

Rating

9.0
Family with older children

Main reason for choosing The Cumberland: Location

Clean modern hotel,central position for shopping, theatre's and sightseeing.

Comfortable hotel gooc location
The sock that someone had put in the kettle, not something you would expect to find,but not the hotels fault.

Rating

8.2
Mature couple

Main reason for choosing The Cumberland: Other

Excellent in all respects except that on arrival we were told that our booking, made in June for a De Luxe Double, was not available. The alternatives were a single for two sharing or a junior suite at an extra 1,500 sterling. We were both tired from travelling from our home in Spain,(my husband was due to celebrate his 69th birthday at the hotel on Monday, October 13th, for which a booking had been made in Rhodes Brasserie on our behalf by Lynda Kameche, and we had no alternative but to take the junior suite, bargained down to an extra 850 sterling for the week's stay, now costing 2,229.81 against the expected 1,354.81 as booked in June. My husband was told by the pleasant young woman on Guest Relations on checking out that we might expect a free upgrade on a future visit as compensation which, given the otherwise excellence and location of the hotel, we might well take up next year. However, given the current financial climate, to be greeted with such an addition to the bill on arrival would be daunting for many people and hardly a good PR move.

Other than the checking in experience described above, all services were excellent.
A fright at reception....I could only recommend the hotel with reservations (forgive the pun).

Rating

9.6
Family with young children

Main reason for choosing The Cumberland: Location

The location of the hotel is very good for a tourist. It is located at the beginning of Oxford Street, very close to Hyde Park. It has a competitive room rate.

Walk on Oxford street and look around.

Rating

8.2
Solo traveller

Main reason for choosing The Cumberland: Location

The hotel's rooms looks great and wide through a filmed by three dimensions in the internet site, but I was surprised when i lived in. the room is very narrow and not as it appears in the clips, especially the location of the room was booked for me was very bad location. I think that the room rate is exaggerated in comparison with the level of processing and service, therefore i couldn't stay at the hotel more than one night, although I had reserved a room for four nights. The most beautiful in the hotel is the impressive lobby only.

I hope that hotel does not deceive customers by three-dimensional system for the rooms clips and show it contrary to reality in the Web sites . And i hope the hotel deals online credibility with customers so as not to lose confidence, which could any customer convey a bad impression of the hotel.
As i explained in my revew above. Please accept my apologies if my remarks was rude some times.

Rating

6.2
Solo traveller

Main reason for choosing The Cumberland: Location

Reception staff were very helpfull & location was ok

Rating

9.4
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London
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1 Room, 2 Adults
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