Peninsula Excelsior Hotel

I had an okay stay. But during the day there was a lot of renovation noises which was quite disturbing. A note explaining the noises would have been better.

	The Pool

good location easy to travel in other near mrt

Good location, reasonable rates ... but ... they put me into a room below the level booked (for the same $ rate) and then resisted changing me to the correct room type until I spoke with the hotel management. The Peninsula tower is pretty good - however the Excelsior tower is in need of refurbishment. The level of staff service is a little marginal and the staff do not seem adequately trained. Check in and check out was slow (although this is generally true in Singapore) and assistance with problems was also slow. It took almost 2 full days to get a faulty telephone cable replaced and I had to deal with 4 different members of staff to do it. Length of stay was 15 days

	Location is good and the staff not too obtrusive
	Level of staff service was marginal

The room that we got finally (which we had booked for king size) was excellent. Comfortable, nice. However, prior to being given this room, we were given another room -a twin which the staff said was similar to a king size one. This is far from the truth.

	The king size room was nice, spacious, clean. All that we wanted.
	Staff giving us a run around when there were no rooms available. If we had not insisted on being given another room, i tended to think that we would just be left alone.

Very slow front desk. Checkin was slow. To send an urgent fax they needed more then 30 minutes and several reminders. Rooms are very nice, modern design and good equipped.

	nice room

I liked the room with a fantastic view of the shore line. Also, overall, there was comfort, the room was very very clean.

	Almost everything.
	I'm not used to such a small toilet.

The hotel is central, everything is within reac h - shopping, eateries, churches, MRT.

	it is cenral.

Great location for business, with the advantage of being close to other sights in the city.

	Had a good relaxing atmosphere.