Derby Hotel Kensington

Very nice, cheap and good location

After a long overnight transatlantic flight we arrived at the hotel at 10:30 am to find out that no room would be available for several hours. When we were finally able to go to our room we were informed that the lift was out. No one offered to assist us with our luggage up the 48 steps to our room. The room was cramped, hot, and rather shabby. None of the hotel staff were able to assist us when we asked for information about transportation or directions to the major sites. Indeed none of the staff spoke English as their first language.When we left, the lift was still not operational so once again we had to carry our luggage down 48 steps to finally have the front desk staff assit us by opening the front door of the hotel

	Location to the tube
	Cramped, shabby, lack of staff's knowledge of the area.

A small hotel with a good standard of service. The staff are attentive, without being overly so; a minor problem was spotted, addressed and resolved before I had time to raise it with the management. The location is very good if a little outside the West End, but with good public transport, buses and underground easily within walking distance.

	A pleasant ambiance. Good value for money.