Number Ten

The staff were pleasant and clearly most embarrassed at the deficiencies.

I gave a list of 11 important issues to the staff for action.

the jacuzzi, comfy bed.

Not a good variety of food available.

Decor was to a high standard

Service, stayed in a building next to hotel which was un-manned so felt like we were staying in a bedsit.

We liked how luxurious and exclusive the whole place felt and was a welcome change to the usual 4/5 star hotel chains. The general decor of the hotel was magnificant too and felt very classy.

Not really a complaint but just in case other persons had not brought this to your attention which is sometimes the case. A fair proportion of the room's ceiling, wall, bath LED's lighting was not functioning. Thats all.

The only drawback is that the hotel is in two separate buildings which meant a short trip outside for breakfast - this may not be pleasant in bad weather.

Staff excellent. Rooms very clean and generally the facilities were very good (e.g. huge 42" TV, free wifi, well appointed bedroom and bathroom) Quality of the food was very good. The hotel is also very centrally located.

For a five star hotel there were a few minor quibbles. The room (a standard double) was relatively small. There was no mini-bar in the bedroom, the choice at the breakfast was limited for a hotel of this rating and there is no lift. On the latter point, we had not been informed of this fact (perhaps something to note in the hotel description) but I was aware of it from other reviews. However, overall the experience was a very enjoyable one and these are only very minor negative points .

The bed was too soft and my wife suffered from back pain after sleeping in it

Excellent jacuzzi in suite.

Reception area poor. Despite staying in a suite we only had one large easy chair and one desk chair.

no parking available; charge of 4 GBP from 4 pm to 8 am.