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Swallow Three Tuns Hotel

3 Stars

New Elvet, DH1 3AQ Durham

Swallow Three Tuns Hotel

Overall Rating

Based on 17 Guest Reviews

7.3
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general impression7 location8.1
cleanliness7.4 comfort7
value for money7 staff7.4
Review from:
Michael
from Dublin posted on August 21, 2008
6.5
general impression5   location9
cleanliness5     comfort6
value for money7     staff7

The hotel has the beneift of being very central. Staff were friendly and food was reasonable. However, even allowing for the fact that the building is an old one the hotel overall was a bit tatty and badly in need of renovation. There was no airconditioning in the room and as the weather was warm this made it quite unpleasant particularly at night

Central. Nice staff

Quite run down. No airconditioning. Room faced onto main road - choice between opening window and being kept awake by traffic or closing and being kept awake by the heat due to no aircon.

Review from:
Julie
posted on June 25, 2008
8
general impression8   location8
cleanliness7     comfort8
value for money8     staff9

Review from:
Kou-ying
from hsinchu posted on June 24, 2008
8
general impression8   location8
cleanliness8     comfort8
value for money6     staff10

Review from:
Sheila
from Leeds posted on May 29, 2008
10
general impression10   location10
cleanliness10     comfort10
value for money10     staff10

Very clean, staff very friendly and helpful great food

Review from:
Peter
from Bradford posted on May 4, 2008
8.7
general impression9   location9
cleanliness9     comfort7
value for money9     staff9

The reception staff were most helpfull. We think perhaps the decor could do with a little upgrading.

the food was notquite upto the standard of when we were there in January. eg.the soup was not very warm.ONE piece of melba toast with a generous amount of pate.

Review from:
Roy
from Egham posted on April 29, 2008
7.8
general impression7   location9
cleanliness8     comfort8
value for money7     staff8

Very nice hotel. Staff and car park were the most appreciated points. The meal was acceptable and the rooms clean and spacious.

Car park and closeness to the town

Very acceptable 3 star hotel. Bar decoration and ombience could be made more friendly,

Review from:
Jeanne
from sevenoaks posted on April 15, 2008
8.3
general impression8   location10
cleanliness9     comfort9
value for money10     staff4

Having worked for the TB I tend to make mental note of what to expect and I must say I was so pleasantly surprised to find all the ingredients for the 'perfect inn' . The only failing (which is in my opinion) was the staff. Not the front of house staff but the restaurant where the lack of training showed. My daughter and I had steak for dinner which was decidedly 'high' it had a smell and a taste that wasn't pleasant. When i pointed this out to the waitress she just took the plates away with the meat uneaten. When she bought our desert she didn't apologise or mention the problem so I asked if she had said anything to the chef but she just shrugged her shoulders and said that the chef said" steak sometimes smells like that " and then preceded to take our dessert order !! I was quite amazed at the attitude because clearly if we had eaten the meat we would probably have both been ill. I didn't want to make a fuss but if I came again I would be wary of eating in the restaurant.

The room

Review from:
John
from London posted on April 14, 2008
3.3
general impression3   location6
cleanliness3     comfort2
value for money3     staff3

A hotel which seems to have seen better days. The room I was in was not of a high standard with very creaky floorboards and a door which did not lock securely. The creaky floorboards in the room above and in the corridor outside were also a problem in terms of external noise. The breakfast was above average.

Review from:
Richard
posted on March 31, 2008
6
general impression6   location6
cleanliness6     comfort6
value for money6     staff6

Adequate for the price! Dining Room for Breakfast , had 2 dead flowers on the table !! Cumberland Sausage was disappointing.

Review from:
John
from london posted on January 30, 2008
7.8
general impression8   location9
cleanliness7     comfort8
value for money7     staff8

easy parking, nice room, good breakfast, good location.

evening meal disappointing

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