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Best Western The Connaught Hotel
30 West Hill Rd, West Cliff, BH2 5PH Bournemouth
Rating 9,4
WE found the staff very friendly and helpful and located perfectly for our visit to the BIC. This was our second stay in the same month as we thoroughly enjoyed our first visit.
Rating 9,4
Main reason for choosing Best Western The Connaught Hotel: Rate
Use of Spa facilities, room was clean and comfortable
Being woken up at 5.30am by the false fire alarm
Rating 5,5
Main reason for choosing Best Western The Connaught Hotel: Location
Our experience was varied. On arrival we were not given a word of welcome - not even a welcome smile! The first thing that was said was to ask for payment and would I be willing to give a donation to a charity. On passing by the reception on a number of occasions it was difficult to raise a smile from the receptionists. When I asked for something they were always 'civil' but cold and unfriendly. The staff in the Restaurant were very different - they were always smiling and willing to go the extra mile to help and please.
The dining room staff were very helpful
As above the reception staff could be far more friendly and maybe be trained to smile and be outgoing more welcoming
Rating 8,5
Main reason for choosing Best Western The Connaught Hotel: Reputation
The hotel rooms are reasonable well appointed and we enjoyed the stay although this time it was only one night. The restaurant is well worth a visit and the food has been excellent on every visit. The included breakfasts are almost too generous. Highly recommended.
The restaurant.
Rating 8,0
Main reason for choosing Best Western The Connaught Hotel: Facilities
Nice hotel, good facilities (including a leisure centre) and friendly staff. The food and service in the hotel restaurant was excellent although the menu was maybe a little restricted. We thoroughly enjoyed our stay.
Swimming pool and sauna. Restaurant. Easy access to town centre, pier etc.
Standard room only had a small bathroom and shower.
Rating 9,0
Main reason for choosing Best Western The Connaught Hotel: Facilities
We were very impressed with the quality of the hotel, staff and food.
Rating 9,5
Main reason for choosing Best Western The Connaught Hotel: Rate
Very happy. enjoyable stay.
Leisure facilities were great.
Breakfast was fantastic.
Towels had a musty smell.
shower not the best in the world.
Rating 10
Main reason for choosing Best Western The Connaught Hotel: Location
Excellent stay, would love to come back
Rating 10
Main reason for choosing Best Western The Connaught Hotel: Location
When we arrived and were shown the room we were very pleased with the quality of the room.Before dinner we swam in your excellent pool,which was very enjoyable.Dinner was excellent with good entertainment afterwards.In all avery relaxing and pleasant stay.
Polite staff from the moment we checked in,Good food.Cleanliness of the Hotel,good location and excellent facillities.
Rating 6,7
Main reason for choosing Best Western The Connaught Hotel: Location
Reception staff on three mornings gave an early call which was not requested.It took three requests to reception before it was cancelled.Our car had a notice afixed to say it would be removed as it was illegally parked.Upon arrival out car details were given at reception.It transpired that we should have given a permit to display.
Excellent restaurant service and food.
We were given a room for the disabled which had not been requested.We would have preferred the accommodation for which we originally booked.
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